Returns & Exchanges
At FELCO, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. Please ensure all original tags are attached and the products are in their original condition to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the garments in their original packaging, ensuring all designer tags and labels remain intact and undamaged.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt to monitor the status of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing